1. Information We Collect
When you request our mobile service, we need specific details to ensure we can reach you quickly and resolve your lock issues on-site. The information we typically collect includes:
- Your full name and contact number.
- The exact address where you need our mobile locksmith to travel.
- Details about the lock or security issue you are facing.
- Payment information required to process the transaction after the job is complete.
2. How We Use Your Details
We use the information gathered entirely to facilitate our direct-to-client assistance. Specifically, we use your data to:
- Dispatch our mobile workshop directly to your requested location.
- Communicate with you regarding our estimated arrival time.
- Provide the requested on-site lock repairs, gaining entry, or lock replacements.
- Send invoices, receipts, and maintain standard business records.
3. Data Protection and Sharing
We treat your personal details with strict confidence. We do not sell your information to third parties. We only share necessary details with trusted service providers who assist us in operating our mobile business, such as secure payment processors. All data is stored safely and accessed only by authorized personnel.
4. Your Rights and Contact Information
You have the right to request access to the personal data we hold about you, or ask for it to be updated or deleted. If you have any questions regarding this policy or how we handle your information during our call-outs, please reach out to us using the details below: